Most homeowners, regardless of how much time they spend in their vacation rental, find that having a property manager is essential to keeping their investment well-maintained and profitable.

Property management in Sayulita is very different from the U.S. or Canada—it requires constant attention, ongoing maintenance, and a reliable team of specialists. At Tu Casa Sayulita, we treat your property as both your home and an investment. We understand how all its systems work, know exactly who to call when something needs attention, and ensure that repairs and maintenance are done correctly.

Beyond property upkeep, guest experience is crucial. From the moment a guest inquires about a stay to their check-out, top-tier service makes all the difference. Smooth communication, seamless check-ins, and attentive support lead to better reviews, repeat bookings, and higher revenue. Having a dedicated property manager ensures that your guests feel cared for while your home remains in excellent condition.

We structure our property management fees into different categories to ensure clarity and fairness for both owners and our team. Some services are commission-based, while others have set monthly fees.

To provide an accurate quote, we need to physically inspect the property. A walkthrough allows us to assess the condition of the house and its key systems (plumbing, water, electrical, etc.). Additionally, if an owner requests us to manage upcoming projects outside the scope of our contract, this may incur an additional fee.

Traditional monthly reports are a thing of the past. We use real-time, Cloud-based spreadsheets that allow owners and their accountants to access financial records at any time.

Typically, within 24 hours of an expense, it is recorded in the house budget spreadsheet. A common frustration among homeowners before working with us is the lack of transparency regarding where their money is going and the long delays in receiving reports. With our system, this is no longer an issue.

Owner involvement is completely flexible and depends on personal preference. We maintain regular communication via an administrative chat group, ensuring owners are aware of any property-related issues. They can choose to provide feedback, ask questions, or simply stay updated without needing to be involved in day-to-day management. We adjust our approach to each owner’s comfort level.

Who handles repairs on my property?We work with a trusted team of specialists who manage repairs and maintenance across all the properties we oversee. These professionals are highly reliable and familiar with our expectations, ensuring consistent, high-quality work.

However, if you have a preferred contractor or specialist, we’re happy to collaborate with them—as long as they meet the standards your property deserves. Our priority is to ensure that all maintenance and repairs are done properly, efficiently, and to the highest standard.

We specialize in managing private homes and condominiums that are set up as vacation rentals. Our focus is on properties designed to operate efficiently as short-term rentals, ensuring a seamless experience for both owners and guests.

That said, we also help homeowners prepare their properties for the vacation rental market. Whether it’s transitioning a family home into a short-term rental or setting up a brand-new property, we guide owners through the entire process. This includes recommendations on furniture, décor, accessories, and everything needed to create an inviting, functional, and high-performing rental. If your property isn’t fully equipped yet, we can help you get it ready to maximize its potential.

You can expect clear, transparent, and proactive communication from our team. We use an administrative chat group to share real-time updates, including photos, videos, audio messages, and text updates.

Whether it’s about maintenance, issues, or simply showing how great your property looks—or how happy your guests are—we keep you informed at all times. Our goal is to make sure you know what’s happening with your home, no matter where you are.